Retouren
ZENARA RETURN POLICY
We will gladly accept the return or exchange of any item purchased directly from our website (www.zenara-watches.com) or purchased over the phone with one of our Consumer Service Agents within 30 days from the date of purchase if the following conditions are being met.
RETURN CONDITIONS FOR UNUSED ITEMS
• The item(s) must be received at our warehouse within 30 days from the day you purchased (minus any holidays).
◊ For example, if you purchased an item or items on March 1st, your return must be back to us by March 31st at the address below.
• The item(s) must be received in original packaging, unopened and in resalable condition.
• The cost of shipping the item(s) back to us will be your sole responsibility and is non-refundable.
• A credit to the original credit card used for purchase will be issued upon receipt if all conditions above have been met.
• To complete your return, please see directions below.
DIRECTIONS FOR COMPLETING A RETURN
- Visit our website and download the return or warranty form
- Send us the warranty form attached with footage of the damaged goods
- Our Team will gladly assist you in 24 hours
- If all requirements mention above are valid we will refund your money as soon as the item arrives at our warehouse.
- All cost to return the shipment are your sole
- Please note that we are not responsible for lost or stolen merchandise shipped back to us.